Terms of service
TERMS OF SERVICE
These Terms of Service ("Terms") govern your use of the Audionis website, products, and services.
By accessing or using our website or placing an order with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
BUSINESS DETAILS
Audionis
4 Redheughs Rigg
Edinburgh, EH12 9DQ
United Kingdom
Email: support@audionis.co.uk
1. ABOUT US
Audionis provides products and/or services through its website.
These Terms apply to all customers and visitors who access or use our website, purchase our products, or use our services.
2. USING OUR WEBSITE
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities;
- Attempt to gain unauthorised access to our website, systems, or accounts;
- Interfere with the operation or security of the website;
- Introduce malicious software, viruses, or harmful code;
- Copy, reproduce, modify, or distribute website content without permission;
- Use automated systems to access or collect information from the website in a manner that could damage or disrupt our services.
We reserve the right to suspend or restrict access where we reasonably believe these Terms have been violated.
3. ACCOUNTS
Where an account is required, you are responsible for providing accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your login details and for activities carried out through your account.
Please contact us immediately if you believe your account has been accessed without authorisation.
4. ORDERS
When you place an order through our website, you are making an offer to purchase the relevant product or service.
An order is not necessarily accepted until we confirm acceptance or begin processing the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product or service is unavailable;
- There is an error in the price or product information;
- We suspect fraudulent or unauthorised activity;
- We are unable to fulfil the order; or
- Required information has not been provided.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
5. PRICES AND PAYMENT
Prices displayed on our website are stated in the applicable currency and may be subject to applicable taxes or charges.
We may change prices at any time, but changes will not affect orders that we have already accepted unless otherwise required by law.
Payments must be made using the payment methods made available on our website.
You confirm that you are authorised to use the payment method provided.
6. PRODUCT AND SERVICE INFORMATION
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.
However, minor variations may occur, including differences in colour, appearance, specifications, or presentation.
If we discover a significant error in product or pricing information, we may contact you before fulfilling the order or cancel the order and provide a refund where appropriate.
7. DELIVERY
Where physical products are purchased, we will provide available delivery information during the ordering process.
Delivery times are estimates unless we expressly state otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, natural events, strikes, government actions, or other unforeseen circumstances.
Your statutory rights relating to delivery are not affected by these Terms.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Nothing in these Terms limits your statutory rights as a consumer under applicable UK law.
9. DIGITAL PRODUCTS AND SERVICES
Where we provide digital products or services, you must not reproduce, redistribute, resell, copy, modify, or commercially exploit the digital content unless we expressly permit you to do so.
Where applicable, digital content may be subject to additional licence terms provided at the time of purchase.
10. INTELLECTUAL PROPERTY
All content on the Audionis website, including text, graphics, logos, images, designs, software, audio, video, and other materials, is owned by or licensed to Audionis unless otherwise stated.
You may access and use the content for your personal or authorised use.
You must not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission, except where permitted by law.
11. USER CONTENT
If you submit reviews, comments, photographs, feedback, or other content to us, you confirm that:
- You have the right to submit the content;
- The content does not infringe another person's rights;
- The content is not unlawful, misleading, abusive, or defamatory; and
- The content does not contain malicious software.
By submitting content, you grant Audionis a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute that content for the purposes of operating, promoting, and improving our business, subject to applicable law.
12. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment processors, delivery companies, analytics providers, and other service providers.
Third-party services may have their own terms and privacy policies. We are not responsible for the content, availability, or practices of third-party services except where required by law.
13. AVAILABILITY OF OUR SERVICES
We aim to keep our website and services available, but we do not guarantee that they will always be uninterrupted, error-free, or available at all times.
We may temporarily suspend or modify services for maintenance, security, updates, or other operational reasons.
14. DISCLAIMER
To the maximum extent permitted by law, we do not guarantee that the website will always be free from errors, interruptions, or security vulnerabilities.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
15. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Breach of statutory consumer rights;
- Any other liability that cannot legally be excluded or limited.
Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms or our negligence.
If you are a consumer, nothing in these Terms affects your legal rights.
16. INDEMNITY
Where permitted by law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website or services or your deliberate breach of these Terms.
This section does not apply to the extent that such liability cannot legally be imposed on you.
17. TERMINATION
We may suspend or terminate your access to an account or service where you materially breach these Terms, engage in fraudulent activity, or use our services unlawfully.
Termination does not affect rights or obligations that arose before termination.
18. CHANGES TO THESE TERMS
We may update these Terms from time to time.
When we make changes, we will update the "Last updated" date at the top of this document.
Where required by law, we will provide appropriate notice of significant changes.
19. GOVERNING LAW
These Terms are governed by the laws of Scotland, unless applicable consumer protection law requires otherwise.
If you are a consumer, you may also have rights under the mandatory laws of the country in which you live.
20. DISPUTE RESOLUTION
If you have a complaint or dispute, please contact us first so that we can attempt to resolve the matter amicably.
You can contact us at:
support@audionis.co.uk
Nothing in this section prevents you from exercising any statutory rights or remedies available to you.
21. CONTACT US
For questions about these Terms, please contact:
Audionis
4 Redheughs Rigg
Edinburgh, EH12 9DQ
United Kingdom
Email: support@audionis.co.uk