Privacy policy

This Privacy Policy explains how Audionis ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website, products, or services.

BUSINESS DETAILS

Audionis
4 Redheughs Rigg
Edinburgh, EH12 9DQ
United Kingdom

Email: support@audionis.co.uk

1. INFORMATION WE COLLECT

We may collect the following information when you use our website or services:

- Full name
- Email address
- Billing and delivery address
- Telephone number, where provided
- Payment and transaction information
- Order and purchase information
- Information you provide when contacting customer support
- Account information, where applicable
- Technical information such as IP address, browser type, device information, and website usage information
- Cookies and similar technologies

We only collect information that is reasonably necessary for operating our business and providing our services.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

- Process and fulfil orders
- Process payments and refunds
- Provide products and services
- Create and manage customer accounts
- Respond to enquiries and provide customer support
- Communicate with you about your orders or account
- Send service-related notifications
- Improve our website, products, and services
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal and regulatory obligations
- Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

3. LEGAL BASIS FOR PROCESSING

Where UK data protection law applies, we process personal information on one or more of the following legal bases:

- Performance of a contract with you
- Compliance with a legal obligation
- Our legitimate interests, provided those interests do not override your rights
- Your consent, where consent is required

Where we rely on consent, you may withdraw your consent at any time.

4. PAYMENT INFORMATION

Payments may be processed by third-party payment providers.

We generally do not store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures.

5. COOKIES

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, and improve our services.

Where required by law, we will request your consent before using non-essential cookies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. SHARING YOUR INFORMATION

We may share personal information with trusted third parties where necessary to operate our business, including:

- Payment processors
- Delivery and fulfilment providers
- Website hosting and technology providers
- Customer support providers
- Analytics and marketing service providers
- Professional advisers
- Government authorities or law enforcement where legally required

We do not sell your personal information.

Third parties that process personal information on our behalf are expected to handle it securely and only for authorised purposes.

7. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

- The purpose for which the information was collected
- Our relationship with you
- Legal, accounting, and regulatory requirements
- The resolution of disputes
- The prevention of fraud and abuse

When information is no longer required, we will securely delete or anonymise it where appropriate.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have rights including:

- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to restrict certain processing
- The right to object to certain processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
- The right to object to direct marketing

To exercise your rights, please contact us at:

support@audionis.co.uk

We may need to verify your identity before fulfilling certain requests.

11. MARKETING COMMUNICATIONS

If you receive marketing emails from us, you can unsubscribe at any time by following the unsubscribe instructions contained in the email or by contacting us at support@audionis.co.uk.

Even if you opt out of marketing communications, we may still send important service-related communications, such as order confirmations, payment information, or account notifications.

12. CHILDREN'S PRIVACY

Our services are not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

Any updated version will be posted on our website with a revised "Last updated" date.

15. CONTACT US

If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact us:

Audionis
4 Redheughs Rigg
Edinburgh, EH12 9DQ
United Kingdom

Email: support@audionis.co.uk