Refund policy
RETURN & REFUND POLICY
This Return & Refund Policy applies to purchases made from Audionis.
BUSINESS DETAILS
Audionis
4 Redheughs Rigg
Edinburgh, EH12 9DQ
United Kingdom
Email: support@audionis.co.uk
1. RIGHT TO CANCEL
If you are a consumer in the UK, you generally have the right to cancel an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The cancellation period normally ends 14 days after the day you, or someone you nominate, receives the goods.
To exercise your right to cancel, please contact us at support@audionis.co.uk with your order number and a clear statement that you wish to cancel your purchase.
2. RETURNS
If you cancel your order, you must return the goods to us without undue delay and normally within 14 days of notifying us of your cancellation.
Items should be returned in a condition that allows us to determine whether they have been used beyond what is reasonably necessary to inspect them.
You may be responsible for the direct cost of returning an item unless:
- The item is faulty, damaged, or not as described; or
- We have agreed to pay the return costs.
3. REFUNDS
Once your cancellation is accepted and the returned goods have been received, or you provide evidence that they have been returned, we will process your refund without undue delay.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.
Where required by law, we will also refund the standard cost of the original delivery. We are not required to refund additional delivery costs resulting from your choice of a more expensive delivery option.
4. FAULTY, DAMAGED, OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us at:
support@audionis.co.uk
Please include your order number and, where appropriate, photographs or other details showing the problem.
Your statutory rights under UK consumer law are not affected by this policy.
5. DIGITAL PRODUCTS AND SERVICES
Where your purchase involves digital content or a digital service, cancellation rights may be affected if you have expressly requested that we begin supplying the digital content or service before the end of the statutory cancellation period and have acknowledged that this may affect your cancellation rights.
Where applicable, we will provide the relevant information before supply begins.
6. NON-RETURNABLE ITEMS
Certain products may be excluded from cancellation or return where permitted by law, including products that:
- Are personalised or made to your specifications;
- Are sealed goods that are unsuitable for return for health or hygiene reasons once unsealed;
- Have been fully performed where you expressly requested performance to begin during the cancellation period and acknowledged the consequences; or
- Fall within another statutory exception to the right to cancel.
7. EXCHANGES
We may offer an exchange where appropriate. However, where an item is faulty or does not conform to the contract, your statutory consumer rights remain unaffected.
8. HOW TO REQUEST A REFUND OR RETURN
Please email:
support@audionis.co.uk
Please include:
- Your full name
- Order number
- Date of purchase
- Product or service purchased
- Reason for the return or refund, if applicable
- Your preferred resolution
We will respond with the appropriate return or refund instructions.
9. YOUR STATUTORY RIGHTS
Nothing in this policy limits or excludes any rights you have under applicable UK consumer protection law.
If a product is faulty, not as described, or does not conform to the contract, you may have additional legal rights and remedies.
CONTACT
Audionis
4 Redheughs Rigg
Edinburgh, EH12 9DQ
United Kingdom
Email: support@audionis.co.uk