Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders delivered within the United Kingdom only.

BUSINESS DETAILS

Audionis
4 Redheughs Rigg
Edinburgh, EH12 9DQ
United Kingdom

Email: support@audionis.co.uk

1. UK DELIVERY ONLY

Audionis currently delivers orders within the United Kingdom only.

We do not currently offer international shipping.

2. PROCESSING TIMES

Orders are normally processed within 1–3 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

Processing times may occasionally take longer during busy periods, promotional events, or circumstances outside our reasonable control.

3. DELIVERY TIMES

Once your order has been dispatched, estimated UK delivery times are:

- Standard UK delivery: 3–8 working days

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has been specifically offered and purchased.

4. SHIPPING COSTS

Shipping costs will be displayed at checkout before you complete your purchase.

Where free delivery is offered, the applicable eligibility requirements will be displayed on the website or at checkout.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please check your address carefully before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply.

6. TRACKING

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

7. DELAYED DELIVERIES

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

- Severe weather
- Postal or courier delays
- Strikes or industrial action
- Public holidays
- Unexpected operational issues
- Events beyond our reasonable control

If your order appears to be significantly delayed, please contact us at:

support@audionis.co.uk

We will make reasonable efforts to assist you in locating the order.

8. LOST OR DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible at:

support@audionis.co.uk

Please provide your order number and, where appropriate, photographs of the damaged packaging or product.

If an order is confirmed as lost in transit, we will work with the relevant delivery provider to investigate the matter and provide an appropriate resolution in accordance with applicable UK consumer law.

9. FAILED DELIVERY

If a delivery cannot be completed because nobody is available to receive the order, the carrier may leave instructions for redelivery or collection.

If an order is returned to us because it could not be delivered due to an incorrect address, failure to collect, or other circumstances attributable to the customer, we may contact you to arrange redelivery.

Additional delivery charges may apply where permitted by law.

10. UK DELIVERY AREAS

We deliver to addresses within the United Kingdom.

Certain remote locations or restricted delivery areas may have different delivery times or availability. Any applicable restrictions or additional charges will be communicated during checkout where possible.

11. CHANGES TO SHIPPING INFORMATION

We may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

12. CONTACT US

If you have questions about delivery or your order, please contact:

Audionis
4 Redheughs Rigg
Edinburgh, EH12 9DQ
United Kingdom

Email: support@audionis.co.uk